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Professional IT Solutions for New Zealand Businesses

We cover all your IT needs with tailored solutions that work for you nationwide service with local expertise

Welcome

Technology should support your business, not make it harder to operate. We help organisations simplify their IT environment and make confident decisions.

Our Mission

To be a reliable, long term technology partner for New Zealand businesses through clear communication and responsive support.

Our Expertise

Expertise across cloud platforms, hybrid infrastructure, automation, and AI integration - delivering secure, scalable, and operationally reliable systems.

Welcome to Eclipse Solutions

Technology should support your business, not make it harder to operate. At Eclipse Solutions, we help organisations simplify their IT environment and make confident decisions about cloud, infrastructure, and emerging technologies.

We work with businesses across New Zealand to design practical, secure, and scalable systems. Our approach focuses on clear communication, real world solutions, and technology that fits your environment, not one size fits all packages.

Whether you're modernising systems, improving reliability, or planning for growth, we provide straightforward guidance and dependable support at every stage.

Our Mission

Our mission is to be a reliable, long term technology partner for New Zealand businesses.

We believe technology should enable progress, not create friction. That's why we focus on clear communication, responsive support, and solutions that are practical to operate and easy to maintain.

Whether you need immediate assistance or are planning for future growth, we work alongside your team to deliver dependable IT solutions that support your business objectives.

Our Expertise

Eclipse Solutions provides expertise across cloud platforms, hybrid infrastructure, automation, AI integration, and enterprise IT environments. We work with technologies such as Azure, VMware, and modern automation frameworks to design systems that are secure, scalable, and operationally reliable.

Our experience spans both growing organisations and complex enterprise environments, where stability, security, and clear decision making are critical. We focus on solutions that perform in real world conditions, within real budgets and real operational constraints.

What differentiates Eclipse Solutions is our ability to translate complex technology into clear, actionable guidance. We help teams understand their systems, make informed decisions, and build IT environments that are easier to operate and evolve over time.

Get Your Free IT Assessment

We offer a completely free IT assessment. It won't take long, and we'll assess your current IT setup from start to finish, answering any questions you have and providing actionable recommendations.

Schedule Free Assessment

Our Services

Digital Solutions & Web Hosting
Managed IT Services
Cloud & Platforms
Networking & Security
AI & Automation
Software Solutions
Professional website development and web hosting services by Eclipse Solutions

Digital Solutions & Web Hosting

We design and build modern, reliable websites that represent your brand and work seamlessly across devices. Our focus is on clean design, intuitive navigation, and performance, ensuring your site is easy to use, fast to load, and simple to maintain.

Hosting and technical management can be included as part of an ongoing service, providing stability, security, and peace of mind without requiring you to manage infrastructure yourself.

Whether you're launching a new site or upgrading an existing one, we guide you through the process with clear communication and practical advice.

What You'll Get:

  • ✓ Custom website design aligned to your brand
  • ✓ Managed hosting and maintenance options
  • ✓ Mobile responsive layouts
  • ✓ SEO ready foundations

Click this card for your free Website Consultation

Managed IT support services and infrastructure management for New Zealand businesses

Managed IT Services

We provide structured IT support for businesses that want reliable systems without the overhead of maintaining an internal IT team. Our services cover day to day operational support as well as longer term planning and improvements.

Support is delivered based on agreed scope and response expectations, ensuring clarity for both sides. We prioritise issues effectively and focus on solutions that improve stability and reduce repeat problems over time.

What You'll Get:

  • ✓ Business hours support (or extended support by agreement)
  • ✓ Proactive system reviews and monitoring
  • ✓ IT planning aligned to business needs
  • ✓ Transparent support arrangements

Click this card for your free IT Support Consultation

Cloud consulting and Azure VMware Oracle platform management services

Cloud & Platforms

We help businesses design, migrate, and manage cloud and hybrid environments using platforms such as Azure, VMware, and Oracle. Our approach focuses on selecting solutions that make sense for your technical requirements, budget, and long term goals.

Whether you're planning a migration, reviewing costs, or improving performance, we provide clear guidance and hands on implementation where required.

What You'll Get:

  • ✓ Cloud strategy and architecture guidance
  • ✓ Migration planning and execution
  • ✓ Cost and performance optimisation
  • ✓ Ongoing management options

Click this card for your free Cloud Consultation

Network security infrastructure and cybersecurity solutions for businesses

Networking & Security

We design and review network and security environments to improve resilience, reduce risk, and protect business data. Our focus is on practical security measures that balance protection with usability.

Security work is scoped carefully to your environment, with recommendations prioritised based on risk and impact.

What You'll Get:

  • ✓ Network and security assessments
  • ✓ Firewall and access control design
  • ✓ Backup and recovery strategies
  • ✓ Security improvement roadmaps

Click this card for your free Security Consultation

AI consulting automation and data analysis services for business optimization

AI, Automation & Data

We help businesses identify practical opportunities for automation, AI, and data driven improvements. Rather than focusing on hype, we concentrate on achievable use cases that deliver measurable value.

Engagements typically start with an assessment to determine where automation or AI makes sense, followed by scoped implementation and handover.

What You'll Get:

  • ✓ AI and automation opportunity assessment
  • ✓ Custom automation solutions (scoped)
  • ✓ Data analysis and reporting support
  • ✓ Knowledge transfer and documentation

Click this card for your free AI & Automation Consultation

Custom software development and engineering solutions for business

Software Solutions

When off the shelf software doesn't meet your needs, we design and build custom solutions tailored to your workflows. Our focus is on clean, maintainable systems that integrate well with existing tools.

Development work is delivered in clearly defined phases, ensuring transparency around scope, timelines, and outcomes.

What You'll Get:

  • ✓ Custom software development
  • ✓ Systems integration
  • ✓ Scalable architecture
  • ✓ Ongoing enhancement options

Click this card for your free Software Development Consultation

Get Your Free IT Assessment

We offer a completely free IT assessment. It won't take long, and we'll assess your current IT setup from start to finish, answering any questions you have and providing actionable recommendations.

Schedule Free Assessment

About Eclipse

The team behind Eclipse Solutions

Mission Statement

Eclipse Solutions was founded to address a common problem: businesses struggling with IT services that are either overly complex or unreliable when support is actually needed.

We take a different approach, focusing on clarity, responsiveness, and solutions that genuinely support how businesses operate. Our work is centred on helping organisations make informed technology decisions and implement systems that are practical, dependable, and fit for purpose.

By translating complex technical challenges into clear, actionable solutions, we aim to build long term partnerships and help businesses use technology as a tool for progress rather than a source of friction.

Meet Our Founders

Coby Braddock

Coby Braddock

Co-Founder & Lead Engineer

Infrastructure & Engineering Specialist

Coby drives business development and technical direction at Eclipse Solutions, bringing deep technical expertise across infrastructure, cloud platforms, networking, and enterprise systems. With hands on experience designing and managing complex IT environments, he focuses on architecting solutions that are reliable, scalable, and aligned to business objectives. His approach combines strong technical knowledge with the ability to translate complex systems into clear, actionable guidance that enables informed decision making.
Gagan Chalana

Gagan Chalana

Co-Founder & Lead Engineer

Cloud & AI Specialist

Gagan leads technical implementation and development at Eclipse Solutions, specializing in cloud infrastructure, AI integration, and automation. With experience across enterprise platforms including Azure, VMware, and modern AI frameworks, he focuses on designing and building systems that are secure, scalable, and practical to operate. His work centers on translating complex technical requirements into clear solutions that support business growth and operational efficiency.

Certified Expertise

Azure Virtual Desktop AZ-140
Azure Administrator AZ-104
Azure AI Engineer AI-102
Microsoft 365 Modern Desktop MD-101
Network Virtualization VCP-NV
Datacenter Virtualization VCP-DCV
vSphere Datacenter Design VCAP-DCV Design
ITIL Foundation ITIL v4
Azure Virtual Desktop AZ-140
Azure Administrator AZ-104
Azure AI Engineer AI-102
Microsoft 365 Modern Desktop MD-101
Network Virtualization VCP-NV
Datacenter Virtualization VCP-DCV
vSphere Datacenter Design VCAP-DCV Design
ITIL Foundation ITIL v4

Careers at Eclipse Solutions

Join our growing team

Opportunities at Eclipse

At Eclipse Solutions, we're always looking for talented, passionate individuals who share our commitment to excellence and innovation. Whether you're an experienced professional or just starting your career in technology, we believe in nurturing talent and providing opportunities for growth.

We offer a collaborative, supportive work environment where your ideas matter and your contributions make a real difference. Our team values continuous learning, creative problem-solving, and a genuine passion for helping our clients succeed.

Internship Opportunities

We're proud to support the next generation of IT professionals through our internship program. We welcome interns from ARA and universities who are eager to gain hands on experience in a real world business environment. Our internships provide meaningful work, mentorship from experienced professionals, and the opportunity to contribute to actual client projects.

If you're a student looking to apply your knowledge, develop new skills, and explore a career in IT, we'd love to hear from you. Our internships cover various areas including software development, cloud computing, cybersecurity, and AI engineering.

Professional Positions

We're continuously expanding our team to better serve our growing client base. Current and future opportunities may include positions in technical support, software engineering, cloud architecture, cybersecurity, project management, and business development.

We value diversity, creativity, and a commitment to excellence. If you're passionate about technology and helping businesses succeed, Eclipse Solutions could be the perfect place for your next career move.

Discuss Potential Vacancies

Get Started

Let's discuss how we can help your business

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Terms & Conditions

Eclipse Solutions - IT Services Agreement

Last Updated: 26 January 2026

1. Services

Eclipse Solutions Limited ("Eclipse Solutions", "we", "us") provides technology consulting, implementation, and support services, which may include IT support, managed services, cloud and platform services, web development, networking and security, automation, AI integration, software development, and related services ("Services").

All Services are provided to business clients within New Zealand and are subject to these Terms & Conditions.

2. Engagement & Scope of Work

By engaging Eclipse Solutions, you ("Client") agree to these Terms & Conditions.

The specific scope, deliverables, timelines, pricing, and responsibilities for any engagement will be defined in a separate written agreement, proposal, or Statement of Work ("SOW"). Where there is any inconsistency, the SOW will take precedence over these Terms.

3. Fees & Payment

Fees and payment terms will be outlined in the applicable SOW or invoice.

Unless otherwise agreed in writing:

  • Invoices are payable within 14 days of issue
  • Late payments may incur interest at 2% per month, calculated daily
  • We reserve the right to suspend or withhold Services where payment is overdue
  • The Client remains responsible for all fees incurred up to the date of suspension or termination.

4. Client Responsibilities

The Client agrees to:

  • Provide accurate, complete, and timely information required for service delivery
  • Maintain appropriate access controls, passwords, and credentials
  • Maintain independent backups of critical systems and data unless explicitly included in the SOW
  • Notify Eclipse Solutions promptly of system issues, security incidents, or changes that may affect Services
  • Comply with all applicable laws, regulations, and licensing requirements

Failure to meet these responsibilities may affect service delivery and outcomes.

5. Service Levels & Availability

Unless expressly stated in a written SOW, Eclipse Solutions does not provide guaranteed response times, uptime commitments, or 24/7 support.

Where service levels or availability commitments are agreed, they will be documented in writing. While we take reasonable steps to deliver reliable services, uninterrupted or error free operation cannot be guaranteed due to factors outside our control, including third party providers and infrastructure dependencies.

6. Data Protection & Privacy

We handle personal and business data in accordance with the Privacy Act 2020 (New Zealand) and our Privacy Policy.

While we implement reasonable technical and organisational safeguards, the Client acknowledges that no system is completely secure, and Eclipse Solutions does not guarantee absolute data security or immunity from cyber incidents.

7. Intellectual Property

Unless otherwise agreed in writing:

  • The Client retains ownership of their pre-existing data and content
  • Eclipse Solutions retains ownership of its pre-existing intellectual property, tools, methodologies, templates, and know-how
  • Ownership and usage rights for custom deliverables will be defined in the applicable SOW.

8. Confidentiality

Both parties agree to keep confidential information confidential and not disclose it to third parties except:

  • With prior written consent
  • Where required by law
  • Where necessary to perform the Services

This obligation survives termination of the engagement.

9. Limitation of Liability

To the maximum extent permitted by law:

  • Eclipse Solutions' total liability for any claim relating to the Services shall not exceed the fees paid by the Client for the relevant Services in the 12 months preceding the claim
  • We are not liable for indirect, incidental, special, or consequential losses, including loss of profits, revenue, data, or business interruption
  • Nothing in these Terms excludes liability that cannot be excluded under New Zealand law.

10. Termination

Either party may terminate Services in accordance with the termination terms set out in the applicable SOW, or where none exist, with 30 days' written notice.

Upon termination:

  • All outstanding fees become immediately payable
  • Access to Services may be withdrawn
  • The Client remains responsible for data retrieval unless otherwise agreed

11. Third-Party Services

We may rely on third party platforms, software, or service providers as part of service delivery.

Third party services are subject to their own terms and conditions. Eclipse Solutions is not responsible for third party outages, changes, pricing, or service limitations.

12. Warranties & Disclaimers

Services are provided with reasonable skill and care consistent with industry standards.

Except as required by law, Services are provided "as is" and "as available", without warranties of any kind, whether express or implied. We do not warrant that Services will be uninterrupted, error free, or suitable for every specific use case.

13. Indemnity

The Client agrees to indemnify Eclipse Solutions against any claims, losses, or liabilities arising from:

  • The Client's misuse of Services
  • Breach of these Terms
  • Violation of laws or third party rights

14. Force Majeure

Neither party will be liable for failure or delay in performance due to events beyond reasonable control, including natural disasters, government actions, internet or utility failures, or other force majeure events.

15. Governing Law

These Terms are governed by the laws of New Zealand, and the parties submit to the exclusive jurisdiction of New Zealand courts.

16. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated to active clients. Continued use of Services constitutes acceptance of the updated Terms.

17. Contact Information

For questions regarding these Terms:

Eclipse Solutions Limited
Email: contact@eclipsesolutions.nz
Website: https://eclipsesolutions.nz

Acceptance: By engaging Eclipse Solutions or submitting an enquiry through our website, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

Get Your Free IT Assessment

We offer a completely free IT assessment. It won't take long, and we'll assess your current IT setup from start to finish, answering any questions you have and providing actionable recommendations.

Schedule Free Assessment

Eclipse Solutions Blog

Insights, tips, and updates from your IT partners

Top 10 IT Security Mistakes New Zealand SMBs Make (And How to Fix Them)

January 20, 2026 | IT Security, Best Practices

Small and medium businesses across New Zealand are increasingly targeted by cyber criminals, yet many are making basic security mistakes that leave them vulnerable. After working with dozens of Canterbury businesses, we've identified the most common IT security gaps, and the good news is, they're all fixable.

1. Weak or Reused Passwords

We still see businesses using "Password123" or reusing the same password across multiple systems. The fix? Implement a password manager like Bitwarden or 1Password. These tools generate strong, unique passwords for every account and remember them for you.

2. No Multi-Factor Authentication (MFA)

If someone gets your password, MFA is your last line of defense. Yet many NZ businesses haven't enabled it on critical systems like email, banking, and admin panels. Enable MFA everywhere it's available. It takes 5 minutes and stops 99% of automated attacks.

3. Outdated Software

Running Windows 7? Still on an old version of accounting software? Outdated software is full of security holes that hackers exploit. Set up automatic updates where possible, and create a quarterly review process for critical systems.

4. No Regular Backups

Ransomware can encrypt your entire business in minutes. Without backups, you're at the mercy of criminals. Follow the 3-2-1 rule: 3 copies of your data, on 2 different media types, with 1 copy offsite (cloud).

5. Lack of Employee Training

Your team is your first defense. One click on a phishing email can compromise your entire network. Run quarterly security training and simulate phishing attacks to keep awareness high.

Need Help? Eclipse Solutions offers free IT security assessments for Canterbury businesses. We'll identify your vulnerabilities and provide a clear roadmap to fix them-no jargon, just practical solutions.

Cloud vs On-Premise: What's Right for Your NZ Business?

January 15, 2026 | Cloud Solutions, Strategy

If you're running a growing business in New Zealand, you've probably heard the buzz about "moving to the cloud." But what does that actually mean, and more importantly, is it right for your business?

What's the Difference?

On-Premise: Your servers, software, and data live in your office. You own the hardware, manage everything yourself, and have complete physical control.

Cloud: Your systems run on remote servers managed by providers like Microsoft Azure or AWS. You access everything over the internet and pay monthly fees.

When Cloud Makes Sense

Cloud solutions shine when you need:

Remote Access: Team working from home or multiple offices? Cloud lets everyone access files securely from anywhere. Scalability: Growing fast? Add users or storage in minutes without buying new hardware. Reduced IT Burden: No more worrying about server failures, backups, or hardware upgrades-that's the provider's job. Cost Predictability: Pay monthly operating expenses instead of large upfront capital expenses..

When On-Premise Still Wins

Stick with on premise if you have:

Specific Compliance Needs: Some industries require data to stay in New Zealand or on your premises. Unreliable Internet: If your connection drops, so does your access to cloud systems. Legacy Software: Older industry-specific software might not work in the cloud. Very Large Files: Moving massive CAD files or video projects to the cloud can be slow and expensive..

The Hybrid Approach

Most NZ businesses don't need to choose one or the other. We often recommend a hybrid approach: critical systems in the cloud (like email and document storage) with specialized tools on premise. This gives you the best of both worlds.

Not Sure What's Right? Let's talk. Eclipse Solutions specializes in helping Canterbury businesses navigate cloud migration without the complexity. We'll assess your needs and design a solution that actually works for how you operate.

5 Signs It's Time to Upgrade Your Business IT Infrastructure

January 10, 2026 | Infrastructure, Business Technology

Is your technology helping your business grow, or holding it back? Many New Zealand SMBs wait until something breaks before addressing IT issues. Here are 5 warning signs that it's time for an infrastructure upgrade:

1. Your Team Complains About Slow Systems

If employees regularly wait for programs to load, files to open, or emails to send, you're losing productivity every single day. Slow systems often indicate aging hardware, insufficient RAM, or outdated networking equipment.

2. You're Running Out of Storage Space

Constantly deleting files to make room? Getting "disk full" warnings? Modern cloud solutions offer virtually unlimited storage that scales with your needs-and it's often cheaper than you think.

3. Your Software is "End of Life"

Microsoft ended support for Windows 7 and Windows Server 2008. If you're still running them, you're vulnerable to security exploits and won't receive critical updates. It's time to plan a migration.

4. Remote Work is Difficult

If your team struggles to work from home because they can't access files or systems properly, your infrastructure wasn't designed for modern work. Cloud solutions and VPNs can fix this immediately.

5. You've Had Recent Downtime or Data Loss

Server crashes, hard drive failures, or data corruption aren't just inconvenient-they're symptoms of aging infrastructure, Every hour of downtime costs your business money and damages client relationships.

Ready to Upgrade? Eclipse Solutions provides honest IT assessments for businesses across New Zealand. We'll tell you what actually needs upgrading (and what doesn't) and create a phased plan that fits your budget.

Why Your Website Might Be Costing You Clients (And How to Fix It)

February 3, 2026 | Web Design, Business Growth

Your website is often the first impression potential clients have of your business. In today's digital environment, a poor online presence can silently drive away customers before they even contact you. Here's what might be costing you business—and how to fix it.

The Gmail Problem: Why Professional Email Matters

Using a Gmail or Hotmail address for your business instantly signals "amateur" to potential clients. When someone sees contact@yourbusiness.gmail.com instead of contact@yourbusiness.nz, they question your legitimacy. Professional email addresses cost minimal money but communicate that you're serious about your business. They also look consistent on business cards, proposals, and correspondence.

No Custom Domain? No Credibility

Operating with a free website builder domain (yourcompany.wix.com or yourcompany.wordpress.com) tells visitors you haven't invested in your business. A custom domain (yourcompany.co.nz) costs around $20-30 per year but signals permanence, professionalism, and commitment. It's one of the cheapest investments that makes the biggest impression.

Inconsistent or Missing Branding

If your website uses random fonts, clashing colors, or has no logo, visitors struggle to remember you. Strong branding creates recognition and trust. This doesn't require an expensive agency—simple, consistent use of colors, fonts, and a clean logo goes a long way. Your website should look like it belongs to the same business as your business cards and signage.

Slow Loading Times Drive People Away

Studies show that 53% of mobile users abandon sites that take longer than 3 seconds to load. If your website is packed with unoptimized images, heavy plugins, or poor hosting, potential clients won't wait—they'll visit your competitor instead. Fast hosting and properly sized images are essential, not optional.

Mobile Unfriendly = Missing Half Your Audience

Over 60% of web traffic now comes from mobile devices. If your site doesn't work properly on phones and tablets—text too small, buttons that don't work, content that requires horizontal scrolling—you're losing a massive portion of potential customers. Mobile responsiveness isn't a luxury anymore; it's a requirement.

Outdated Design Signals Neglect

A website that looks like it was built in 2010 makes visitors wonder if your business is still operating. Modern web design doesn't need to be flashy, but it should be clean, easy to navigate, and reflect current design standards. An outdated site suggests your business doesn't keep up with the times.

Missing or Unclear Contact Information

If visitors can't quickly find your phone number, email address, or physical location, they'll move on. Contact details should be prominent, ideally in your header or footer on every page. Make it effortless for people to reach you—hidden contact forms buried three pages deep don't cut it.

Poor Navigation Frustrates Visitors

If people can't figure out how to find your services, pricing, or contact information within seconds, they'll leave. Navigation should be intuitive and organized. The fewer clicks required to find essential information, the better. Confused visitors don't convert—they bounce.

No Clear Call to Action

What do you want visitors to do? Contact you? Request a quote? Book a consultation? If your website doesn't make this obvious, people won't take action. Every page should guide visitors toward the next step with clear, visible buttons or links.

Security Warnings Destroy Trust

If your site doesn't have an SSL certificate (the padlock in the address bar), browsers display scary "Not Secure" warnings. This immediately destroys trust and makes visitors question whether it's safe to share their information with you. SSL certificates are inexpensive and essential for credibility.

The Solution: Professional Web Design That Works

Your website should be an asset that attracts clients, not a liability that drives them away. At Eclipse Solutions, we build modern, professional websites designed to work for New Zealand businesses. We handle everything from custom domains and professional email setup to responsive design and reliable hosting.

Our websites are built to be fast, mobile friendly, secure, and easy to update. Most importantly, they're designed to help you attract and convert customers—not confuse or frustrate them.

Ready for a Website That Actually Works?
Eclipse Solutions offers professional web design and hosting services for Canterbury businesses. We'll create a clean, modern site that represents your business properly and helps you grow. Contact us for a free consultation—we'll discuss your needs and show you what's possible.

Frequently Asked Questions

Everything you need to know about our services

General Questions

What areas do you service?

We're based in Canterbury but provide IT support to businesses across all of New Zealand. For businesses outside Canterbury, we offer remote support, cloud solutions, and can arrange on-site visits when needed. Our core service area includes Christchurch, Rangiora, Kaiapoi, and surrounding Canterbury regions.

How quickly do you respond to support requests?

Response times are dependent on the specific service agreement in place. We generally aim to respond to support requests within 5 business hours, with quicker response for urgent issues depending on the circumstances and nature of the request. Specific response commitments will be outlined in individual service agreements.

Do you work with businesses of all sizes?

Yes! We work with everyone from sole traders and startups to established SMBs with 50+ employees. Our solutions scale with your business. Whether you need help setting up your first business laptop or managing a complex multi-site network, we've got you covered.

What makes Eclipse Solutions different from other IT providers?

We focus on clear communication, responsive service, and practical solutions. Our approach emphasizes explaining technology in plain language, recommending what genuinely suits your business needs, and building long term partnerships based on reliability and trust rather than sales pressure.

Services & Pricing

How do you charge for services?

Our pricing depends on several factors including project scope, complexity, team size, ongoing support requirements, and the specific technologies involved. We offer flexible pricing models to suit different business needs: project based fees for defined deliverables, monthly retainers for ongoing managed services, and hourly rates for ad hoc support. Each engagement is different, so we take time to understand your requirements and budget before providing a tailored proposal. We aim to deliver competitive value and work to provide pricing that reflects the quality and reliability of our service while remaining accessible to growing New Zealand businesses.

Do you offer emergency support?

Emergency support availability depends on the specific service agreement in place. For managed service clients, after hours support options can be included as part of your agreement. We understand that IT issues don't always happen during standard business hours and work to provide support arrangements that suit your operational needs.

Can you help migrate our systems to the cloud?

Yes, cloud migration is one of our service areas. We can assess your current infrastructure, recommend appropriate cloud platforms, develop a migration plan, and assist with implementation. The specific approach and timeline will depend on your environment's complexity and requirements.

Do you build custom software?

While our primary focus is IT infrastructure and support, we do develop custom web applications and automation solutions when they'll genuinely benefit your business. We'll be honest if an off the shelf solution would work better-we're not here to reinvent the wheel unnecessarily.

Security & Compliance

How do you handle data security and privacy?

We treat all client data as confidential and handle personal information in accordance with New Zealand's Privacy Act 2020. We implement reasonable security measures including encrypted connections for remote access, access controls, and follow industry accepted practices for data protection. We can also assist with compliance requirements relevant to your business.

Do you provide cybersecurity services?

Yes, we offer cybersecurity services including security assessments, policy development, employee training, firewall configuration, and incident response planning. Our approach focuses on implementing practical security measures appropriate to your business environment and risk profile.

What happens if we get hacked or hit with ransomware?

If you experience a security incident, we can assist with response and recovery efforts. The specific support available will depend on your service agreement and the nature of the incident. This may include helping to isolate affected systems, assessing damage, and working towards restoration where possible. For managed service clients, we focus on implementing preventive security measures to reduce risk, though no security approach can guarantee complete protection against all threats.

Getting Started

How do I get started with Eclipse Solutions?

Simple! Contact us through our website, email, or phone. We'll schedule a free initial consultation to understand your business, current IT setup, pain points, and goals. From there, we'll provide recommendations and a clear proposal. No pressure, no hard sell-just honest advice about what you actually need.

Do you offer free assessments?

Yes. We provide free IT health checks for New Zealand businesses. We'll review your current setup, identify vulnerabilities or inefficiencies, and provide recommendations-whether you become a client or not. We believe in earning your business through expertise and service, not sales pressure.

What's the typical onboarding process?

After engagement, we schedule a discovery session to document your systems, users, and workflows. We then set up necessary tools, create documentation, and establish communication channels. The onboarding timeline varies based on environment complexity and scope. We work around your schedule to minimize operational disruption.

Do you have contracts or lock-in periods?

Our service agreements vary depending on the scope and type of engagement. Managed service agreements typically include defined terms with notice periods for termination. Project based work is scoped to specific deliverables. We'll discuss contract terms that make sense for your situation during the consultation process.

Get Your Free IT Assessment

We offer a completely free IT assessment. It won't take long, and we'll assess your current IT setup from start to finish, answering any questions you have and providing actionable recommendations.

Schedule Free Assessment

Our Approach

How we work with clients to deliver practical IT solutions

At Eclipse Solutions, we believe technology should enable progress, not create friction. Our approach focuses on understanding your business first, then designing solutions that are practical, secure, and aligned to your objectives.

1. Discovery & Assessment

Understanding Your Environment

Every engagement begins with listening. We take time to understand your current systems, business processes, challenges, and goals. This ensures we design solutions that fit your specific context rather than applying generic approaches.

What we cover:

Current infrastructure and system architecture Business requirements and operational constraints Pain points and improvement opportunities Budget considerations and timeline expectations Risk factors and compliance requirements.

This phase results in a clear understanding of where you are and what needs to change.

2. Planning & Design

Building the Right Solution

Based on our assessment, we develop a detailed plan that outlines scope, timelines, deliverables, and responsibilities. We focus on solutions that are secure, scalable, and practical to operate within real world conditions and budgets.

Our planning includes:

Clear project scope and defined deliverables Technology recommendations with rationale Implementation roadmap with realistic timelines Risk mitigation strategies Success criteria and measurable outcomes.

We ensure you understand exactly what will be delivered, when, and what it means for your business.

3. Implementation

Executing with Care

Implementation is where careful planning becomes operational reality. We work methodically to deploy solutions with minimal disruption to your business operations. Throughout the process, we maintain clear communication and adapt to any challenges that arise.

Implementation principles:

Phased deployment to manage risk and minimize disruption Thorough testing at each stage Regular progress updates and transparent communication Documentation of configurations and changes Validation against success criteria.

We don't just implement and walk away. We ensure systems are working as intended before moving to the next phase.

4. Knowledge Transfer & Training

Empowering Your Team

Technology is only valuable if your team can use it effectively. We provide practical training and documentation to ensure your staff understand new systems and can operate them confidently.

What we provide:

Hands on training tailored to user roles Clear, accessible documentation Procedures for common tasks and troubleshooting Contact points for ongoing questions.

We explain concepts in plain language and ensure your team feels supported during the transition.

5. Ongoing Support & Evolution

Long Term Partnership

Technology needs evolve as businesses grow and requirements change. Whether through structured support arrangements or project based work, we remain available to help you adapt systems, address issues, and plan for future needs.

Support options:

Managed IT services for ongoing operational support System monitoring and proactive maintenance Regular reviews to identify improvement opportunities Project based work for new initiatives Strategic guidance as your business evolves.

We aim to be a reliable, long term technology partner you can depend on.

What Differentiates Our Approach

Clear Communication
We translate complex technical concepts into plain language. You'll always understand what we're doing and why it matters for your business.

Practical Solutions
We focus on solutions that work in real world conditions, within real budgets and operational constraints. No over-engineering or unnecessary complexity.

Transparent Process
Scope, timelines, and deliverables are clearly defined upfront. You'll know what to expect at every stage.

Genuine Partnership
We care about your success. When we take on a project, we're committed to delivering outcomes that genuinely help your business.

Get Your Free IT Assessment

We offer a completely free IT assessment. It won't take long, and we'll assess your current IT setup from start to finish, answering any questions you have and providing actionable recommendations.

Schedule Free Assessment

Privacy Policy

How Eclipse Solutions protects your information

Last Updated: 2 February 2026

1. Introduction

Eclipse Solutions Limited ("Eclipse Solutions", "we", "us") is committed to protecting your privacy and handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 2020 (New Zealand).

2. Information We Collect

We may collect personal information in the following circumstances:

a) Contact & Enquiry Information

  • Name
  • Email address
  • Phone number
  • Business or organisation details

Provided when you contact us, submit an enquiry, or request services.

b) Career Applications

  • Name and contact details
  • Curriculum vitae (CV), cover letters, and application information

Collected when you apply for roles or opportunities with us.

c) Service-Related Information

  • Technical, operational, or business information necessary to deliver agreed services
  • This may include system details, configurations, or requirements relevant to your engagement.

d) Website Usage Information

  • IP address
  • Browser type
  • Device information
  • Pages visited

Collected through standard website analytics for operational and improvement purposes.

3. How We Use Your Information

We use personal information for legitimate business purposes, including to:

  • Respond to enquiries and requests
  • Provide and manage agreed services
  • Communicate with clients and prospective clients
  • Assess job applications
  • Improve our website, services, and user experience
  • Meet legal and regulatory obligations

We do not use personal information for purposes unrelated to our services.

4. Storage & Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, or disclosure.

Security measures may include:

  • Encrypted data transmission (where applicable)
  • Secure systems and cloud services
  • Access controls and authentication
  • Regular review of security practices

While we follow industry-accepted security practices, no method of storage or transmission is completely secure, and we cannot guarantee absolute security.

5. Information Sharing

We do not sell, rent, or trade personal information.

We may share information only:

  • With your consent
  • With trusted service providers who assist us in operating our business (e.g. hosting, email, analytics), subject to confidentiality obligations
  • Where required by law or to protect our legal rights

6. Data Retention

We retain personal information only for as long as reasonably necessary, including:

  • General enquiries: Up to 2 years
  • Client information: Duration of engagement plus up to 7 years (for legal, tax, or compliance purposes)
  • Job applications: Up to 12 months unless earlier deletion is requested

Information is securely deleted or anonymised when no longer required.

7. Your Rights

Under the Privacy Act 2020, you have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Withdraw consent for marketing communications (where applicable)
  • Make a complaint if you believe your privacy has been breached

Requests can be made using the contact details below.

We may share information only:

With your consent With trusted service providers who assist us in operating our business (e.g. hosting, email, analytics), subject to confidentiality obligations Where required by law or to protect our legal rights.

6. Data Retention

We retain personal information only for as long as reasonably necessary, including:

General enquiries: Up to 2 years Client information: Duration of engagement plus up to 7 years (for legal, tax, or compliance purposes) Job applications: Up to 12 months unless earlier deletion is requested.

Information is securely deleted or anonymised when no longer required.

7. Your Rights

Under the Privacy Act 2020, you have the right to:

Request access to personal information we hold about you Request correction of inaccurate or incomplete information Withdraw consent for marketing communications (where applicable) Make a complaint if you believe your privacy has been breached.

Requests can be made using the contact details below.

8. Cookies & Website Tracking

Our website may use cookies or similar technologies to support functionality and understand usage patterns.

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.

9. Third-Party Websites & Services

Our website may link to third party platforms or services (e.g. LinkedIn, Instagram). We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be published on this page with a revised "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Eclipse Solutions Limited
Email: contact@eclipsesolutions.nz
Location: Canterbury, New Zealand

If you believe we have breached the Privacy Act, you may also contact the Office of the Privacy Commissioner at https://www.privacy.org.nz